Best Deluxe Pub Accommodation

JUDGING (100% ANONYMOUS SITE INSPECTION)

*ELIGIBLE FOR ENTRY INTO THE AHA NATIONAL AWARDS

JUDGING FUNDS REQUIRED - To enter this category, funds for one night’s accommodation inclusive of main meals and beverages for two people must be provided to cover the cost of judging.

OVERVIEW

This category is open to deluxe pub accommodation that offers a superior standard of comfort and style, with guest rooms located above or within the existing pub structure. All rooms must feature private bathroom facilities, and venues must offer quality onsite dining and bar services to ensure a premium guest experience.

GENERAL CRITERIA

• Décor and design characteristics
• Condition of furniture, fittings and electrical
• Popularity of the establishment
• Efficiency of operations throughout the experience
• Professionalism and outstanding customer service
• Staff friendliness and knowledge
• Staff neat, clean attired and well groomed
• Bar presentation to be of the highest standard
• Comfortable and positive experience for customers
• Food and beverage experience and offerings (presentation, accuracy, appearance, variety, and quality)

EXPERIENCE CRITERIA

• Ambience – audio visual, lighting, music
• Food and beverage experience and offerings: presentation, accuracy, appearance, variety, and quality
• Handling of reservation
• Check-in accuracy of details and requests
• Selection of food and beverage offerings
• Dining on premises available for lunch and dinner
• Popularity of venue and alignment to local market
• Pricing relevant to local market, quality of hotel experience
• Overall experience provided by the hotel
• Hygiene and cleanliness (all areas including restrooms)

ROOM CRITERIA

• Décor, design, ambience, atmosphere, lighting, and comfort
• Quality and appearance of the room (fixtures, fittings, furniture, mattress, pillows, carpet)
• Entertainment (TV, Foxtel, Wi-Fi)
• Facilities (tea and coffee, fridge, mini bar, room service, heating and cooling facilities, storage, workspace, power point access)
• Privacy
• Hygiene and cleanliness (all areas including bathroom)

FRONT OF HOUSE/RECEPTION CRITERIA

• Excellent customer service
• Telephone etiquette
• Staff presentation and quality of interaction (willingness to make recommendations)
• Staff knowledge and efficiency of all hotel offerings (entertainment, dining, tourist attractions)

2024 WINNER – Headlands Hotel, Austinmer